Terms and Conditions
Covid
At Raglan Boat Charters the wellbeing and safety of our employees and guests is our top priority. We are closely monitoring advice from the New Zealand Ministry of Health and are currently sailing as per Covid-19 Protection Framework under the Food and Drink Service Guidelines at Orange. When boarding the WahineMoe we recommend that you and your guests use the New Zealand COVID-19 Tracer app. You can be assured that we have taken a well-considered approach and will continue to provide you with the incredible experience we are renowned for.
Safety instructions are provided by the Captain of the vessel and administered by the crew. All our staff are trained in safety and passengers must follow the advice given.
Making a Booking
Please note to confirm a group booking for a Private Charter we require minimum $300 deposit. Tour Operators may seek alternative arrangements during the personal consultation. When your deposit is received we consider your booking confirmed – until then we operate on a first in first served basis. In the case of bank deposits we allow 3 working days for the deposit to be processed after which the booking is not guaranteed to be held.
Payment
We accept Visa, Mastercard, Online and Bank Deposits to secure your booking. The boat is equipped with Eftpos, Paywave and Credit Card Facilities onboard. All bookings must be paid in full before the scheduled sailing unless prior arranged or deposits received. Bar tabs are to be paid in advance. Special Promotions, Coupons and Promo Codes can be entered as form of Payment. All Open Dated Agent Vouchers will have to be redeemed manually by contacting our office 07-825-6522
Cancellations, Deposits & Refunds
In the event that Raglan Boat Charters must cancel a scheduled sailing due to extreme weather conditions or other circumstances we 100% refund the customer in full.
Public Harbour Cruise Customer Cancellation Policy (non-group bookings) For individual cruise bookings, eg: Sunset or lunchtime Nature Cruises, that customer will receive a full refund or credit with 24 hours notice of cancellation.
No-shows will be charged the full price. No refunds or reschedule options are available to bookings cancelled less than 24 hours prior to departure or due to Force Majeure.
Group private charter bookings require a $700 conditionally refundable deposit. We will support you to reschedule a charter date with no loss on your deposit up to 3 weeks prior to the booking (and subject to availability). Terms are confirmed by separate agreement and are available separately.
Booking confirmation
Once your booking is confirmed you should receive a confirmation email or SMS (where possible). Instructions on departure time, address and Special Instructions such as dress for the weather and Children must be observed at all times. Please arrive 15 min prior to departure for boarding. Refreshments are available for purchase on our Top Deck.
It is important to provide correct email and telephone details as we will call you in case the weather causes us to cancel at short notice.
Wharf directions & Transport Options
The WahineMoe operates from the Raglan Wharf at 92 Wallis St, Raglan. The passenger dock ramp is located beside Raglan Fish Market. Please allow 20 minutes to secure parking during peak season.
92 Wallis Street, Raglan 3225, New Zealand
Rates
Prices are in NZ dollars & include G.S.T. Prices are subject to change so please check with us to confirm rates.
Phone 07 825 6522
Docked at Raglan Wharf, 92 Wallis St, Raglan 3225,
New Zealand
